Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order has shipped.
Shipping Rates & Delivery Times
We offer the following shipping options:
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Standard Shipping: 2–3 business days
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Express Shipping: 1–2 business days
(Shipping costs are calculated at checkout based on your location.)
Order Tracking
Once shipped, you'll receive a tracking number via email. You can track your order through the carrier’s website.
Shipping Delays
We are not responsible for delays caused by the courier, weather, or customs. We’ll do our best to assist you if a shipment is delayed.
Exchange Policy
Eligibility for Exchange
We accept exchanges within 7 days of delivery for the following reasons:
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Wrong item received
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Damaged/defective product
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Size issues (for clothing and accessories)
To be eligible:
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Item must be unused and in its original packaging
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Proof of purchase is required
How to Request an Exchange
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Email us at [your email] with your order number and reason for exchange.
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We will guide you through the return process and provide the return address.
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Once we receive and inspect the item, we’ll ship the replacement.
Non-Exchangeable Items
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Sale items
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Gift cards
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Personalized/customized products
Questions?
If you have any questions about your order, feel free to reach out to us at info@ay112.com